Privacy Policy
At Quest Diamond Publishing Company Ltd., we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy explains how we collect, use, store, and share your data in accordance with Ghana’s Data Protection Act, 2012 (Act 843).
- Information We Collect
We may collect the following types of personal information from our clients, customers, website users, and partners:
- Full name
- Contact details (email address, phone number, postal address)
- School or institution affiliation (for educational partners)
- Purchase and payment history
- Feedback and communication
- Website usage data (IP address, browser type, cookies)
- How We Use Your Information
Your information may be used for the following purposes:
- To process orders and deliver textbooks and related materials
- To communicate about product updates, promotions, and events
- To manage customer service and respond to enquiries
- To improve our products, services, and website experience
- To maintain our records for tax, regulatory, and audit purposes
- To detect and prevent fraud or misuse of our materials (e.g., counterfeit books)
- How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
- Delivery and logistics partners to fulfil orders
- Educational institutions for curriculum collaboration
- Service providers (e.g., IT support, payment processors) under confidentiality agreements
- Government or law enforcement authorities when required by law
- Data Security
We take reasonable administrative and technical measures to protect your data against unauthorised access, alteration, or loss. These include secured servers, encryption protocols, and strict access controls.
- Your Rights
Under Ghana’s Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent where processing is based on your consent.
- Object to the use of your data for direct marketing.
To exercise any of these rights, please contact us using the details below.
- Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience and collect usage data for website analytics. You may disable cookies through your browser settings, but some features may not function properly as a result.
- Children’s Privacy
We do not knowingly collect personal data from children under the age of 13 without the consent of a parent or guardian. If you believe we have inadvertently collected such data, please contact us for immediate removal.
- Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Effective Date” and notify you of significant changes via our website or other appropriate means.
- Contact Us
If you have questions, requests, or concerns regarding this privacy policy or your personal data, please contact:
Quest Diamond Company Ltd.
P.O. Box 01330,
Osu, Accra, Ghana
Phone: +233 256119555
Email: questdiamondpublishers@gmail.com
Website: www.questdiamond.com
